32-bit - \Program Files\Symantec\Backup Exec\Agents\RAWS32
64-bit - \Program Files\Symantec\Backup Exec\Agents\RAWSx64
2. Run one of the following from the Backup Exec installation directory from a command prompt:
32-bit - removeaaofo
64-bit - uninstallaaofox64
3. Open registry editor and delete the following (including all sub keys and folders)
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{B7C50B9F-8463-45A5-A1C9-33DA83E42F99}
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\Remote Agent for Windows Servers HKEY_LOCAL_MACHINE\Software\Symantec\Backup Exec For Windows
HKEY_LOCAL_MACHINE\Software\Wow6432node\Symantec\Backup Exec For Windows (64-bit machines only)
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BackupExecAgentAccelerator
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BackupExecRPCService
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BackupExecVssProvider
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\bedgb
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\PDVFSService
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\PDVSNP
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\PDVFSDriver
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BeVssProvider
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VSS\Providers\{5fdb6ef5-6ead-4610-995b-401c88626115}
You need to regenerated the registry key i.e. HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\1FDE90624C4330B46B43553F3BCB9413.
rename/delete the existing one.
4. Delete the remote agent installation directory:
32-bit agent on 32-bit operating system> \Program Files\Symantec
32-bit agent on 64-bit operating system > \Program Files(x86)\Symantec
64-bit agent on 64-bit operating system > \Program Files\Symantec
5. Empty the recycle bin
6. Reboot the machine (required)
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